Help & Contact
Here you will find all the important information and answers to frequently asked questions.
Your question isn't listed?
Get in touch via the contact form at the bottom of the page
FAQ – frequently asked questions
My order
Where is my order?
In addition to the delivery time of 1-3 working days, we also need a certain amount of processing time.
Depending on the payment method chosen, this can take up to 3 business days. As soon as we ship your order, you will receive an email with a tracking link.
Please note that the tracking email may not reach you until the day after shipment.
Is there shipment tracking?
After your order has been shipped, you will receive an email from the post office or DHL with a link to your shipment tracking.
This usually happens a few hours, or sometimes even a day, after you receive a "ready to ship" email from us. Please be patient; it may take some time for the courier to scan your package and for you to receive the email with the tracking number.
Which carrier do you use?
Your order is usually shipped via DHL or Austrian Post . We ship all orders via priority shipping with tracking after receipt of payment. Delivery typically takes 1-3 business days.
Why was my order cancelled?
If your chosen payment option, such as credit card or instant bank transfer, fails, your order will be automatically canceled by the system.
This can happen due to incorrect input or, rarely, due to a technical problem.
Please simply place your order again or choose a different payment option.
Your products
How can I use your herbs?
Your Hazy Herbs are a herbal tea blend and are intended for exactly that. Please follow the preparation instructions on the packaging. We cannot accept any liability for other uses.
Customers have told us that they like to use herbal blends for other things too, for example:
- Ritual incense
- Aromatic bath additive
- Mixing with other herbs
- Cooking
For some uses, such as incense, it helps to keep your herbs moist with a so-called Hydrostone. That gives them a softer consistency and a mild aroma.
Not sure what else you can do with tea? We recommend a quick Google search. ;)
Are your products free from additives and harmful substances?
Yes, we only use natural ingredients for our herbal tea blends.
They are therefore 100% free from added flavors and harmful substances. We use only dried herbs, mostly organically grown or wild-harvested.
Are your products free from animal testing?
Yes! All of our products, whether herbal blends or accessories, are 100% free from animal testing!
Contact form
We usually respond within 24 hours (Mon-Fri).
